FAQs

We receive a multitude of queries over email and social media every day. The club is run by an entirely volunteer Committee with full time jobs and other commitments and responding to these individually becomes time consuming.

To help with this, we have attempted to collate the common ones below and provide answers.

THE BELOW FAQS WILL CONTINUE TO BE UPDATED FOR ADDITIONAL 2022 INFORMATION AS IT BECOMES AVAILABLE.

How do I register?

Registration is done online via the system embedded into our website. Head to the registration page to sign up. 

Please note, registration with Football Queensland via PlayFootball will also need to be performed for all players (excluding Little Springers) prior to the start of the season. However, registration with SUFC via our site is the immediate priority as this is what we use to gauge numbers and contact players/parents.


What is the difference between all the teams/What teams do you have?

SUFC have a range of teams for all ages, including:

  • Little Springers (3-5 year olds) – 10-week beginner skills sessions run in house at the club to introduce kids to football before MiniRoos kicks off at U6 age.
  • MiniRoos – teams from U6 to U12 (U12 from 2022) playing against other teams. No formal score is kept at this level, however U9 to U11 have various levels of competition based on ability, refer to next FAQ.
  • Junior Divisionals – teams from U13 to U16 (U12 moved to Miniroos from 2022) playing various divisions based on ability/prior season performance, refer to next FAQ for levels.

 

Refer to the ‘MiniRoos and Divisionals’ tab of our website for more information on these age groups.

 

  • U18 Men, Senior Men and Senior Women – Teams playing in various senior leagues (U18 are classified as seniors but play against only other U18 sides). Our Men’s side has a FQPL 5 side, Women have a FQPL 3 side and both Men and Women have various levels of Metro (City) League sides.
  • Masters – Over 35 and Over 45 Mens teams and Women's Legends (over 30)

 

Refer to ‘Seniors’ tab of our website for more information on these sides.


What are the different levels at each age group?

For the Little Springers sessions, these are run in-house and are only split in the event of large numbers. The split is usually based on age, but can be altered during the program based on ability.

MiniRoos are mixed ability sides, built around game enjoyment and equitable playing time rather than results. At U9 to U12 level, the competitions split into Komodo/Kangaroo (Advanced Level), Goanna/Wallaby (Standard Level) and Gecko/Quokka (Beginner Level) competitions, providing some level of structure ahead of Divisional level.

Junior Divisional teams are placed into divisions (1, 2, 3 etc.), which are nominated by the club. At U13 level, the teams participate in grading games at the start of the season to determine what division they will play in. At subsequent ages, the nominations are at club discretion (subject to Football Queensland approval) and are largely based on prior year performance of that team.

Senior teams (excluding Capital Men) are based on a similar nomination process as Divisionals. FQPL Men and Women are a full promotion and relegation system.


Are there trials for my child’s team? 

For 2022, we are only trialing Division 1 and above sides at the Divisional level, plus our top Mens and Womens sides. Trials for these sides take place in January (for 2022) and are advertised on our Facebook page.

For all other Divisional and Senior sides, registrations are open and capped at the number of sides we expect to field. Players will commence training with all players at their age group and will be graded into teams as part of the first few weeks of training.

MiniRoos sides will be assigned at the end of the registration period. Where possible, we will attempt to honour requests to stay with previous year's sides. New players will be assigned randomly into teams.

The exception to this is Komodo/Kangaroo teams for U9 to U12. For these sides, there is an option in the form to nominate if a player wishes to be considered for Komodos/Kanagaroos. These players will follow a similar grading process to Divisionals as noted above, separate from other teams at that age group. Any players unsuccessful in Komodo/Kanagaroo grading will be placed into a Goanna/Wallaby side at that age group.


When does training start?

Training is planned to commence in the following weeks - please ensure you follow us on Face as weather and other external factors could change these dates:

  • Divisionals and Seniors – w/c 31 Jan 2022
  • MiniRoos – w/c 7 Mar 2022 (w/c 28 Feb for Komodo/Kangaroo triallists) - both extended to 14 March due to weather impacts.
  • Little Springers – TBD but likely starting around May/June 2022


When will I hear about training times and teams?

We also allow the registration period to run for a few weeks to allow everyone to sign up before starting to communicate details such as teams and training times to everyone. Therefore, if you are one of the organised ones who registers early, it may be a while between registering and receiving additional communications.

We are aiming to send out communications closer to the start of training (late Jan/early Feb for Divisionals/Seniors and late Feb/early March for MiniRoos) to allow everyone time to register for 2022. 

These communications will request you to:

  1. Log into our website and go to your 'My Details' to determine what team you/your child is in, and
  2. Go to our Training Times page to find out what night and on which pitch you will train.


Who are the Coach and Manager for our team?

We are a community club, which is reflected in our low fees. As a community club, we rely on parents to step forward to be the coach and manager of sides. We do not provide coaches and managers to teams.

Coaches and Managers will be supported throughout the season, and will receive a substantial discount to the season's fees. If you would like to nominate for Coach or Manager of a team, please email info.sufc@gmail.com.

If a parent/s do not come forward to coach a team, the club will need to consider if the team can continue.


What do we wear/bring to training/games?

Players will be provided a training shirt, shorts and socks, which are to be worn to training sessions. 

Football boots and shin guards are provided by the player/parents. 

When the games start, there will be a separate game shirt that will be provided (this is to be returned to the club at the end of each season, whereas the training kit is yours to keep).

The socks and shorts provided with the training kit are to be worn on the game day also. If there is an issue with wearing/washing them multiple times per week, the club does allow other shorts and socks to be worn for training, provided these are either the same colour as the training ones provided or are black/navy blue.


When will I receive my training kit?

We will hold kit handout sessions prior to the commencement of training for each age group, subject to the arrival of the kit ordered prior to the commencement of Divisional/Senior trainings.

Kit handout dates will be announced on social media when finalised, but will likely be early February for Seniors/Divisionals and late February/early March for MiniRoos.

Please note kit will only be handed out to players who's fees are paid in full (or have signed up to a payment plan for balance of fees).


When does the season start?

Season starts are staggered by age group and levels. Click here to view the 2022 season calendar as provided by Football Queensland or click here to view the 2022 Season Calendar page on our website.

Season games are typically released just before the season starts. The GameDay App is a good resource to receive and track the season's games and results for your team.

We are working on the assumption of late Feb/early March for FQPL seniors, early March for divisional and other senior sides (incl. overs) and April for MiniRoos.


What age group is my child?

Age group is based off the age the child turns in the calendar year (i.e. if a child is born in 2013, they would turn 9 in the 2022 calendar year and would be U9 level).

For over 35, a player must turn 35 in the calendar year to be eligible for over 35s. Over 45 teams can have a max of 5 players between the age of 42 and 45 (must have already turned 42 at time of registration).


Can my child play outside their normal age group?

Yes, a player is permitted to play up in age group by a max of two years and down an age group by one year. The conditions for this are outlined in the Rules of Competition issued each year by Football Queensland.

If a player is playing down a year or up two years, SUFC must submit a dispensation request to Football Queensland for approval.

 

How much are fees?

Refer to the Fee Info section of the website under the ‘Registration’ tab.


What do the fees cover and what do I need to buy?

Refer to the Fee Info section of the website under the ‘Registration’ tab.

Essentially the only thing self-supplied will be shin pads and football boots.


How can I pay my fees?

You can make full or partial card payments via the SUFC website system. The website system also allows you to set up a payment plan for 80% of the fees balance with debits taken automatically by the system.

The above are our preferred payment methods as this automatically reconciles with your account info and greatly reduces the strain on club admin in reconciling payments etc.

Payment can also be made by bank transfer (details are included in registration confirmation) or by Cash/Card at the club. If you are paying by bank transfer, please use the registration ID for your registration (i.e. SMIT0000011) as the description, so we can match to your registration in the system. Again, these payment methods significantly increase the workload on our volunteers so direct site payments are preferred.

 

When do my fees need to be paid by?

Fees should be settled (either by paying in full or setting up a payment plan for any remaining balance) by the end of February for Seniors and Divisionals and end of March for MiniRoos. Players will not be activated in PlayFootball until this occurs, and if players are not financial by the above dates your spot may be offered to someone on a waitlist. Training kit will also NOT be distributed to players until fees are settled.


How do I see my amount owing?

If you follow the link emails to you when registering, you should be able to see your account online (under the 'MyDetails' tab, including any owing balance.

As we get closer to the due dates for registrations, SUFC will also send reminders to anyone with outstanding balances. These reminder emails will contain a link to view and pay outstanding amounts.


How do I get/redeem a Fair Play Voucher?

Fair Play vouchers can be applied for if you meet the criteria. Refer to https://www.qld.gov.au/recreation/sports/funding/fairplay for more information.

Round 6 for vouchers opens on 19 January 2022. If eligible, the voucher must be provided in person to us at the club, or via email to treasurer.sufc@gmail.com and we will credit the $150 against your account in the system.

If you are anticipating receiving a voucher, you can use the part payment feature of the website system to pay fees and leave a balance owing of $150 per voucher you expect to receive. Once we receive the voucher(s) from you, we will credit the amount(s) against any balance owing.


What is the volunteer levy and how do I volunteer?

Refer to the Fee Info section of the website under the ‘Registration’ tab for information on the volunteer levy.

The volunteer hub in the online system will be set up once the season gets underway for those wishing to help out.


What nights do the team train?

Training nights will be based on the volume of sign ups at each age group and communicated closer to the start of training (late Jan/early Feb for Divisionals/Seniors and late Feb/early March for MiniRoos). As a general rule:

  • MiniRoos train one night a week (one of Mon-Thurs) at 5.20pm-6.20pm
  • Divisionals and Seniors train twice a week, usually 6.25pm-7.25pm for Divisionals and 7.30pm for senior teams (note depending on team sign ups and field availability, Metro League and Masters sides and may only be allocated one session a week)
  • Little Springers – will likely be on a Tuesday night for 2022, running 5.30pm-6.15pm


When are the games played?

  • MiniRoos – Saturday mornings
  • Divisionals (U13+) – Sunday mornings/afternoons
  • Seniors – Could be any of Friday, Saturday or Sunday based on home team preference. Masters generally play Friday nights.

Where are the games played?

Home games are at our grounds in Springfield Central Sports Complex, Sportstar Drive, Springfield Central. We are the top fields.

Away games depend on the level played at. MiniRoos will generally be in the Ipswich area with no more than 30 mins travel (although higher level Komodo teams may play further afield). Lower divisions for the Junior Divisionals generally split into a north and south Brisbane competition, so away games are on the south side. However, the higher divisions can be an all of Brisbane competition.


How do I know my registration has been processed?

When registering with SUFC, you will receive an email from Springfield United Football Club entitled ‘Tax Invoice: SUFC 2022 Season Registration’ – if you have received this email, your registration has been processed correctly.


Why do I need to register with SUFC and Play Football?

Registration with SUFC via our website is how we track and communicate with our players. Registration with PlayFootball is how players are registered with Football Brisbane and therefore covered by insurance etc for games played in.

Unfortunately, PlayFootball is an external system to SUFC and both registrations must be performed. Refer to the ‘PlayFootball Registration’ page under the ‘Registration’ tab on our website for more information.

 

Why hasn’t anyone from the club contacted me directly about my registration?

The club is run by an entirely volunteer Committee with full time jobs and other commitments. Unfortunately, we cannot individually contact each one of our 850+ members about their registrations.

We also allow the registration period to run for a few weeks to allow everyone to sign up before starting to communicate details such as teams and training times to everyone. Therefore, if you are one of the organised ones who registers early, it may be a while between registering and receiving additional communications.

As long as you have had the email noted in FAQs above to confirm your registration, you will be contacted when we send out the next rounds of communication (provided you’ve entered your email address in correctly!).

If there are any pressing queries while waiting for these communications, please email info.sufc@gmail.com and we will get back to you when we can.


I sent an email X days ago, why haven't I had a response yet?

As noted above, the club is run by an entirely volunteer Committee with full time jobs and other commitments. During busier times of the year, we can receive 300-500 emails per week, which we have to respond to outside of our work commitments and other tasks we may be involved with at the club. As such, whilst we endeavour to respond as quickly as possible, there are times in the year where there is a delay in responding to/actioning emails.

We hope that implementing these FAQs will greatly reduce the volume of emails received (as a lot of the questions we get emailed are answered here) and allow us to respond to the other items more promptly.

 

My question wasn’t answered here, what do I do?

Email your question to info.sufc@gmail.com and we will get back to you when we can. Alternatively, you can catch us at the grounds on Tuesdays and Friday nights until mid December as we run our 6-a-side comp.

 

We will also hold a drop in session at the grounds at 9am-12pm on Sat 22 and Sat 29 January 2022 where you can come in and ask questions and/or get help with registration. Look out for details of this on Facebook/our website shortly.

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